Legal

Terms & Conditions

Last updated: March 2026

About us

Faerd Ltd makes the Lock Charm and the Time Charm, registered in England and Wales. References to “we”, “us”, or “Faerd” mean Faerd Ltd.

Pre-orders

Faerd charms are currently available on a pre-order basis. By placing a pre-order you are entering into a contract to purchase the product at the stated price.

• The Lock Charm is estimated to ship May 2026. The Time Charm will ship later. These are estimates and may change.
• You will be notified by email of any significant delay.
• Payment is taken at the time of ordering, not at shipment.
• Pre-orders may be cancelled for a full refund at any time before your order ships — email [email protected].

Pricing

All prices are displayed in GBP and include VAT where applicable. We reserve the right to correct pricing errors. If the correct price is higher than what you paid, we will contact you before processing your order.

Cancellation & cooling-off period

Under UK and EU consumer law, you have the right to cancel your order within 14 days of receiving your device, without giving a reason. To exercise this right, notify us at [email protected] within 14 days of delivery.

We also offer an extended 30-day return window. The device must be returned in its original condition and packaging. Return shipping costs are the customer's responsibility unless the device is faulty.

Warranty

Faerd is covered by a 12-month limited warranty from the date of delivery. This covers manufacturing defects and hardware faults under normal use.

The warranty does not cover damage caused by accident, misuse, unauthorised modification, or normal wear and tear.

If you believe your device is faulty, contact [email protected] with a description and photos. We will arrange a replacement or refund at our discretion.

Your statutory rights under the UK Consumer Rights Act 2015 are not affected by this warranty.

The Faerd app

The companion app is provided free of charge. You may use it solely to operate your Faerd device.

• The app requires NFC and certain accessibility permissions to function. These are used only for device activation and focus mode enforcement.
• We may update the app from time to time. Updates are applied automatically via the App Store or Google Play.
• We reserve the right to discontinue the app with reasonable notice. The physical Faerd device is a passive NFC chip and does not require the app to function as an object.

Intellectual property

All content on this website and within the Faerd app — including the design, graphics, and copy — is owned by Faerd Ltd and may not be reproduced without our written permission.

Limitation of liability

To the extent permitted by law, Faerd Ltd's liability for any claim arising from your purchase or use of Faerd is limited to the amount you paid for the product.

We are not liable for indirect or consequential losses, including loss of productivity or data. Nothing in these terms affects your statutory rights as a consumer.

Governing law

These terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are an EU consumer, in which case you may also bring proceedings in your country of residence.

Contact

For any questions about these terms, email [email protected].